I was contacted by a USBI representative who claimed to be AT&T and as a consequence of some fraudulent activity on behalf of USBI or National Access LD, my long distance calls from June 15th to June 29th were stolen from my intended provider, AT&T.
This fraud was conducted on all three of my phone lines for $33.63 for just a few days. My plan with AT&T was 10 a month unlimited calling, so these charges are not only completely unauthorized, but completely unacceptable. I never authorized any other company than AT&T to handle my long distance, and these people at USBI have the recorded conversation to prove that I insisted my billing stay within AT&T as I had done a great deal of work to get combined billing, including my wireless.
Of course, during third party verification, you aren't allowed to say a word except Yes or No, or they hang up on you.
I have reported these charges as fraud to AT&T and provided them with USBI's company and contact information so we can take appropriate legal action if necessary. I am VERY unhappy that a company could misrepresent itself to be AT&T and have the power to change my telephone arrangements. This action has caused me to receive a bill with early cancellation fees totaling over $400! I will pursue this fraud until I find a satisfactory resolution.
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