Usacomplaints.com » Business & Finance » Complaint / Review: Select Portfolio Servicing - Run-Around and Denied Loan Modification for Low Income. #475445

Complaint / Review
Select Portfolio Servicing
Run-Around and Denied Loan Modification for Low Income

My journey started in March and continues as of today. I have requested a loan modification and SPS has denied (in house) my request. It is now being sent for the "government" one and they told me is was going to be denied from there as well. They have stated that I don't make enough money for the modification! Are you kidding me? That is the reason for the modification... Hello! I have called them on many occasions. Literally once every two weeks and I get "new" information each time. Each time I call, I get a rude customer service rep which is very upsetting given the stress I am currently under. They last one told me to get another job to increase my income. I thought geez. Why didn't I think of that! Again, are you kidding me?

I have applied for higher paying position... When they are available, however, it appears to me that employers are reviewing my credit report which at this point is NOT a pretty sight. They are not hiring me due to creditworthness? I have only had two jobs in the past 26 years... I am an awesome employee, giving 110%-but unfortunately due to credit, they will pass me over. It a huge "catch 22". Starting with the first trust mortgage company SPS. I have a interest only... ARM??? So needless to say more, I am getting nowhere on paying principal and struggling to make the monthly payments. Does anyone actually know what the guidelines for qualifying for the modication are?



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