When I contacted this company from an ad on the TV, they were called Safe House. When I asked for their legal name to check Better Business Bureau (BBB), they told me to check their parent company (whose name unfortunately escapes me) and they had a rating of A.
I was told my $2,995 was going into an escrow account and could not be removed until both of us agreed on the mortgage restructuring terms. At the last minute, I had to sign different paperwork and the name of the company on that paperwork which was CFPG, had a BBB rating of a C - at that time. Now, of course, it is a well justifed "F". I voiced my concerns and was assured that all was okay.
Most times I called for status, I got a call back stating that it was in process. I called several times stating that the outreach dept from my primary mortgage co called for info and I was told not to call them back, that they would and they never did. CFPG (Ahmed) returned my call a week ago and told me that it was still in process in the outreach dept. I told him that I would call him back after I contacted the outreach dept myself because that is the dept that had called me directly and I wanted to personally see if anything had been received. The outreach dept told me that my file was closed for over 2 weeks due to lack of info. When I tried to return Ahmed's call at CFPG, the extension he gave me was invalid. I have not heard from them since.
To date, I have left at least 20 messages to every department and extension I could get my hands on and there has been no response. I have cried, I have pleaded, I have told them they literally stole the roof from over my children's head, and they have not called once. There is no longer a human picking up the phone for anyone but a new client that wants to give them money.
On a previous complaint, Mike Wayman's feable, deceitful response was that they could not ID the person and to call for clarification on their account. That is a TOTAL lie. They are just sugar coating their name so that they can continue to squeeze out every last dime from every poor, unexpecting, hardworking sucker that they can get their hands on! Sure, you can call for clarification, but they will NEVER call you back! DO NOT BE FOOLED BY THIS COMPANY OR ANY COMPANY ASSOCIATED WITH THEM!!!
I am not far from their supposed office in Temecula and I intend on going there and STAYING there until I get my complete refund or at least raise a huge stink trying!!! I will be on board with any class action suit that will undoubtedly be formed and I will see to it that this company and all of it's AKA's will be closed up tight as a drum so that they cannot cause anyone else to lose their home! Sadly, this is not their only scam, their name brings up all kinds of get rich quick schemes requiring people give them thier hard earned money, only to find that it was for nothing but CFPC'sr greedy pockets!!!
They have messed with the wrong person when they messed with me, mark my words, they have not heard the last from me and as long as they are in business, they probably never will!!!
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