I planned a scheduled appointment (on 5/16) to determine Robert Lavine after getting a notice declaring that I will refinance my home for 4.48% price easily qualify. Within my ending up in Mr. M, he examined my credit rating, that was A, he then questioned me many concerns, as well as for the data. I've supplied Mr. M, he assured me that anything may proceed easily and that I may have not a problem obtaining 4.48% price on my home loan, and so I completed the paper-work to possess my home evaluated. I decided to spend $375 for home evaluation after Mr. D described many times that I'll not need an issue obtaining this mortgage authorized for 4.48% and after showing me that anything would be good which I ought to have final in only couple weeks, i closed the documents directed at me and was informed I ought to obtain a telephone call this week in the evaluation to plan an appointment. Few times after, i obtained a telephone call from May Kasey, entitled herself as Mr. L'is supervisor, and was wondering if I'am pleased with John Lavines support, and At that time I had been. After fourteen days, i obtained another telephone call from Mr. Kasey asking if anything is certainly going okay of course if we planned the appraisal however, that we hadn't yet obtained a telephone in the evaluation. Lastly, on July 1st i obtained a phone in the evaluation to plan a gathering on July fifth (3 months later). On Monday, June 8th, i named Mr. M to discover the standing of my application for the loan and he explained that due to their computer disappointment his unable to get the data. About the evaluation, but guaranteed me he can give me a call-back after their computer program gets mounted. On Wednesday, i offered Mr. M another telephone call after not reading something from him, and he described he was looking to get your hands on me but had no fortune, that we discovered that unusual since i realized he never named me, and so I was looking to get data. From him about the standing of my mortgage and he hung-up on me, i named him many times with no solution, i named the primary quantity requesting Roberts Lavines supervisor and Mr. D responded alternatively, apologizing to get disconnected, and informed me that I had been not unreadable to obtain 4.48% but 5.35% since my home didn't have significantly more than 80% of-value, i contended he assured me anything would be good, be Mr. D simply charged me for issues I've never mentioned... I'd no chance with Mr. M and so I pursued to talk to Mr. Kasey (the manager), after many efforts on finding him and talking with others that pretended to become Mr. L'is manager, i eventually bought Mr. Kasey and told him my scenario, he could discover the worth of my home directly on his pc (that was $415,000) why didn"t Mr. M examine the worthiness of my home with the data. I supplied him with and that I might of informed him immediately that my home doesn't have significantly more than 80% of-value, and so I wouldn"t of lost my cash about the evaluation which was not required. Mr. K was really comprehension and explained he will discover out why Mr. D didn"t consider the correct actions, why it required such a long time to obtain the evaluation completed, he will attempt to return me the cash we taken care of the evaluation (additionally they overcharge me about the evaluation $415 when it had been designed to charge $375) and he'll try to look for a course that'll match my need in obtaining a home loan. Mr. Kasey was designed to contact me exactly the same evening and not did, i named him in day or two and times after without any solution, and so I kept departing massages and that I never got any responses. I was trick by Semper Monetary by allowing me realize that I'd nothing to be worried about and that I was certain to obtain 4.48% price after i get my home evaluated. Every other lender i visited prier, didn't actually make use of paper-work and evaluation after checking (on the pc) what my home was value, but the corporation needed me to obtain the evaluation completed just-so they might get cash off me. I got cheated, ripped-off, lied to, and quit with questions unanswered! The corporation didn't consider appropriate actions.
After going through all of this trouble; being deceive, cheated, ripped-off, lied to and obtained such unprofessional support, I don't wish to accomplish any company with Semper Monetary but obtained my reimbursement for $415 that i taken care of the evaluation (that we was informed by May Kasey, Customer Support Supervisor, that I'll get my returned), i taken care of an evaluation that we didn't actually require!!!
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