Complaint / review text:
I was with Providian then WaMu now Chase. I have a checking and savings with Chase so when they bought WaMu I thought great! Now everything is together - how wrong I was. Received a "notification" that the APR which had been 24% now was 28%. I have never been late, great great credit so why penalize me???
Forget it, I needed to make a stand! I cancelled the card! The customer service rep could have cared less. I then searched the internet to find out who I could report Chase too because I'm going to cancel my accounts entirely with them.
My state said to write to the Customer Assistance Group in Houston, Texas to file a complaint... Which I did today and copied Chase's Cardmember Service in Wilmington. I'm cynical at this point that anything will be done but I have my Discover Card and I still have my great credit score - If I want something that doesn't take Discover then I guess I just don't need it.
How does Chase think we the consumer can stimulate this economy doing business like this? I will never use them for anything they have to offer.
Get this, Chase is bringing 1500 jobs to Columbus - I'd rather work at McDonalds than "Big Brother".