I was late on a payment and was contacted by a rep to set up a "One Time" payment withdrawl from my checking account. I authorized the "One Time" withdrawl and gave them my bank information. A few weeks go by and they never take the money out. I call to see what the delay was and find out its not 550 that needed taken out, somone made a mistake and it was only to be 350. So they ask me permission to cancle the 550 and change it to 350, for a "One Time" withdrawl. I authorize that.
About 4 weeks go by and 550 is taken out and 350 is taken out. Of course by this time I have almost every check I wrote bounced and I'm fee'd twice for each before I see this took place. I call again to complain that more than what was approved was taken out. They admit to the mistake and appolozie and proceed to transfer me to another department to fix the problem. That department talks in circles and then transfers me to another department. The Thrid department denies any involvement and proceeds to send me to yet ANOTHER department.in the transfer the call is dropped. I gave up at this time and decided to tough it out and make sure the money is in my account and forget about it.
A few more weeks go by and they take another 350 and another 550 out starting the process ALL OVER again. I called to complain and they tell me that it had to of been authorized you called on such a such date. Which I did BUT ONLY TO COMPLAIN NOT authorize any more payments! Due to the ignorance of this company my perfect credit score dropped 200 points, and caused virtually every check i wrote to bounce putting me in a position where my first months deposit and rent in my new home will be bounced and chance me and my daughter to be evicted. This company has ruined my life mentally and financially.
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