I bought an item from a Hong Kong merchant called DealExtreme and paid for it using my Paypal account. I fund my Paypal account with my CITI credit card. When the charge from Paypal showed up on my credit card statement it also included the merchants name and location. (PAYPAL *DEALEXTREME 4029357733 HKG) CITI charged me a 3% foreign exchange fee on this charge because they said it was a foreign merchant. I disputed the charge, explaining they were paying Paypal which is in the United States and that Paypal is the one who paid the merchant in Hong Kong.
They said it was foreign merchant and refuse to take off the charge. I then asked them to give me the address where they sent the payment. After three phone calls and numerous emails, I still have not gotten the billing address which would show the payment went to Paypal and not the Hong Kong merchant.
I am at a dead end. Can anyone recommend what steps I can take from this point?
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