First off let me say to mr jones you must be an employee. Good try.
I have been banking with BBT a month with over 2k going through the account. For 3 weeks all has been fine, then something drasticly changed!
The first time I had a positive balance after all the ledgering was done correctly. That amount vanished and they put my account in the red. A Pin CC Swipe that posted two days before just vanished and a day later was in the pending ledger on the website.
I did not do a print out, they bounced 4 items due to this, held my deposit and took everyone of them as NSF fees. All the money they took was from sales on my new very small business.
They ran my deposits through and left me with a 32.00 balance taking 105.00 in NSF fees and I called the bank that day to get something done. The lady at my local branch said my account was too new and she could not overide the charges. And had no clue about where my positive balance just vanished too, and in fact had no record of that number! She told me they would call me back that day to rectify the issue. Never heard back from her! I had never bounced anything thus far with this account.
That evening at 9:45 Pm my wife and I popped down to the Chickfila and Swiped a 13.00 dinner which left us with a 21.00 balance as of 10 pm. The chickfila charge showed it imm came out of the avail balance and posted as such when we got in.
At midnight I logged back in to see if they had refunded the NSF fees and my positive balance that just vanished...
Again the 21.00 positive balance just vanished and my account was in the red again, with 3 pending deposits which were again stolen from me in manipulated NSF fees. My transactions had been rearranged and the negative balance made no sense!
The next day we went to several BB&T banks and they did nothing but tell us we did not keep our account up! Bull Crap! I keep my ledgers up to the penny!
When I got back in and logged in the Chickfila dinner was moved to pending transactions after it had posted out of an hard avail balance and my deposits came through, again they took every damn one, but left me with apositive balance of 42.00
We waited and did not touch the account over the weekend. The chick fila charge just sat there, but my other deposits came through on monday.
I had an Avail balance of $152.00, The chickfila posted and everything seemed to be straight. I called the bank and they confirmed my positive balance. I logged into my computer and it showed what they had told me.
We made a $80.00 withdrawl from an ATM in which we checked the ATM balance which stated we had 152.00 in the account and when we withdrew the $80.00 we had a Balance of $72.48 which reflected on the ATM reciept.
The $80.00 Posted IMM out of the avail balance when we got back in and checked it online and did a print out and called the bank.
Next day all looked fine. The transactions went like this...
$152.48 Positive Balance confirmed by Bank, ATM and online
-80.00 which posted out of the Avail Balance IMM
$72.48 Balance
-$30.00 Bill came thru posted IMM and never bounced
$42.48 Balance
-8.40 PIN Transaction Posted IMM
$34.08 Balance
-6.20 PIN Transaction Posted IMM
$27.88 Balance
-15.40
$12.48 Balance
Heres the kicker. Midnight Tues Night
The $12.48 Balance just Vanished like the other two incidents!
-57.00 that made no sense
The 80.00 Atm Withdrawl just vanished, no where even on my ledger as it showed in my print out!
The 30.00 Bill posted showed OK
The 8.40,6.20 and 15.40 were moved to pending which had previously come out of an Avail balance as PIN debit transactions!
I have 3 more deposits coming through which makes this 10 deposits they will have stolen from me as NSF fees when each time I had a Positive balance on ATM reciepts, My Ledgers, Online and Via Phone!
BB&T are worse than bank robbers! This is Bank Fraud and I now have the evidence to prove it. Stay away from this bank if you value your hard earned money.
I will be switching to a credit union and spending a great effort to warn others about this bank and their gaming methods.
I have had to take money from my personal account just to ship my customers their product that they purchased, ALL of which BB&T has stolen every penny deviously and has had to present me with anything but manipulated banking reports that I have even ledgered against with my print outs.
We need to do something about these crooks and every other bank like them, Just the lowest form of life. The Ceo's should be put in prison for Frauding their customers!
BB&T Stands for Bracnh Banking and Trust. What a JOKE! It's more like Branch Banking and Take from you their customer!
Zack
Covington, Georgia
U.S.A.
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