My father died in September. After making a total of NINE trips to US Bank Magnolia Branch in Seattle, and spending a total of more than eight hours over a period of six months talking to US Bank employees about this in person and on the phone, I have been unsuccessful in getting US Bank to roll my late father's US Bank IRA account into the US Bank estate account I set up to manage the funds of my late father's estate.
I have provided proof of my identity (drivers license); my social security number; the tax ID number of my late father's estate; court documents appointing me as the Personal Representative of my late father's estate, and as the sole Trustee of the family trust my parents established in the early 1990s (in the name of which the IRA is registered), provided a copy of the signed, notarized family trust document (twice! Because the bank staff LOST the first copy I gave them), and WAITED months for US Bank to "review" the trust document.
At no time has any US Bank employee been able to explain to me the reason for the long delay in taking care of this simple request to consolidate my late father's accounts. Probate is almost done, and I urgently need to get this matter resolved, but the employees of US Bank who I have dealt with at two different branches (the other branch is in downtown Seattle) continue to steadfastly REFUSE to carry out my request to close the IRA account and transfer the funds into the estate account. I must close this IRA account not only in order to carry out my fiduciary responsibilities as Personal Representative of the estate and Trustee of the family trust, but also to comply with IRS requirements to withdraw funds from the IRA.
If you're thinking about setting up an account with a commercial bank, PLEASE DO NOT OPEN AN ACCOUNT WITH US BANK!!! If you do, you run the risk of experiencing the worst customer service that you will ever have to face in your life! I have been treated far more respect with banks in third world countries where I have conducted transactions than I have by the employees of US Bank in Seattle.
At this point, I feel that I have no recourse left other than to file a complaint with the Washington State Attorney General or lawyer up.
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