Complaint / Review
Group ISO
In Irvine California Group ISO Thieves

Group ISO has stolen In excess of $5,000.00 from me! We had an account with them and things started to change around March. Suddenly we stopped receiving monthly statements. When I inquired it took them several phone calls, emails and faxes to get them to me. Someone sent me two and they were password protected so I could not open them. I inquired and NEVER received a response.
Then after a very bizarre amount of charge backs happened. I kept emailing my contact there. She would never respond in writing. When the charge backs that we disputed were reverse I noticed our deposits were NOT going into our bank.
I inquired and Allison Montgomery, finally emailed back with an email entitled "Permission to start reserve account" All the email had in it was their regulation to start some reserve account.
We had a 30 minute telephone conversation with Allison, after many, many voice mails messages were left. She basically threatened to make sure we would NEVER be able to process credit cards and told us our company was horrible and the charge backs were our fault. She said since we had $4,000.00 dollars deposited that we were halfway there and that she wanted $6,000.00 deposited. That we would get our money back six months after the last charge back. She was rude and kept asking us if we wanted to close or account.
We stopped doing credit card charges. Our small business has still not recovered from what they did to us. W did close our account. We did not pay the $300.00 fee. I told them to us the money they had stolen from us to collect their fee.

Allison never would give us an accounting of where our money went. To this we have no idea where it went and what happened to it. We found out inadvertently that all the charge backs that came back in our favor were reverse and NEVER went back to any of our customers either.

I have repeatedly tried to contact them. They say there is NO reserve account. They never respond. So I am thinking of contacting the State Attorney General and filing a lawsuit! They are nothing but a bunch of thieves!