I cannot believe this. I read all your reports and never thought it could happen to me too!!! We are in the process of refinancing and I called to get the payoff of our loan. Our payment is due on the 5th of the month. We are 13 days late with the monthly payment for personal reasons. They said that they can not release the payoff until we are current. It is like they just want to crush us so that we will give up fighting. Every month I go through something with them. They have tried to debit my account twice in one month, so I was assessed fees. They have put payments through (??) that have never tried to clear my bank and I have to go to the store and pay Western Union $12.95 so that Conseco (who messed up) has thier money THAT day. They explained that we also had late payments in the past (due to a Short Term Disability) and why did we have those? What does it matter if it is in the past? They also said that we obviously have to have money since my husband works. What right is it of thiers to pass judgement on whether we have money or not? If they have not gotten paid yet, that means none of our other bills have either. Why do I feel like a deadbeat? Why is OK for them to treat people like this? When I call the main office I somehow keep getting transferred to the same rude people. I have e-mailed Conseco and low and behold, have never received an answer. Isn't there someone out there that can change this?
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