I talked with and signed a contract with WalkAwayPlan.com on a Wednesday, faxed it to them on Thursday and communicated to them to put everything on hold (via phone call) on Friday. Donald Helbert's verbal response "No problem". When I told Donald (within 24 hours of signing) that I may have to xxl, I also told him that I would call him back on Monday to let him know for sure.
Monday morning I called Donald and since he was "not available" I left a message with the gal who answered the phone with my name and number. 5 hours later he still had not called me back, so I e-mailed him telling him that I needed to cancel and asked for cancellation paperwork. No response.
Tuesday I *67 Donald's cell phone and a gal answered "hello". I asked for Donald and she said "sure, can I tell him who's calling" (obviously his wife, Sarah). I gave her my name and she said one minute... Then she came back on the phone and said "he's not available right now". I told her that I would be happy to hold.
Donald came on the line 60 seconds later and I explained that I needed to cancel and had tried several times to reach him the day before both by phone and e-mail.
Donald told me to e-mail Sarah in billing at [email protected] (strange that "info" would be "billing") as they handle refunds.
I e-mail AND faxed on 3/3/09 and they STILL have not responded to me OR my lawyer. They are holding my 4K captive.
My frustration is that I did all I could to be upfront in my communication regarding my situation and stayed WELL within my legal rights of cancellation of this contract. I feel put off, mislead and cheated.
My first impression of this company "helpful".
My lasting impression of this company "UNETHICAL"!!
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