Drive Financial is expert at giving the runaround! We paid off our truck in December with never a late or missed payment. We signed over a $4,000 check from our insurance company as part of an early payoff deal since Drive would not sign the check over to us to get the repairs done until we had payed off the truck, and the insurance company had of course written the check to us and them. The deal was that check and two more payments, all of which we did. Since then, we have had nothing but problems.
First, they were calling for a payment in January, and when told that we had made a deal, NO ONE knew about it. Fortunately I had made them give us the deal in writing before we did anything, and when presented with this, they immediately promised to fix the problem. February comes, still no title, and we get another past due statement. (Mind you, we are trying to get financing for a house during all this, so you can imagine this wasn't helping!) We call again, no one knows about the payoff.
I have to go back to the original person we talked to and she again promises to fix it, it is all ok, just a clerical error, etc. March rolls around, still no title. We call and are told first that we have not payed off the truck and have an over due balance. Once again, we go through the story, I get transferred about 4 times and then the story goes to we accidentially released your title to the insurance company, give us a few weeks to get it back. What about the overdue balance? Oh, that will be fixed, clerical error, blah blah blah.
So, I call my insurance company who is VERY helpful and does a thorough search and lo and behold, they do not have our title, never have, don't know anything about it. Called Drive back and told them this. They said oh, they do, but they don't know they do, etc. At this point my very frustrated husband mentioned the word attorney and boy did things change! Now they say we can have a title by the end of the week. Funny, since it was going to take a month or more before...
Anyway, we will believe it when we see it. I don't know what the advantage is to them to give everyone the runaround like they are, but aside from being shady, incredibly hard to get ahold of, and apparently disorganized, they are without exception the rudest office staff I have dealt with ever. I have been disconnected, left on interminable hold, ignored, told to just "hold my horses", I have had multiple unanswered messages/unreturned phone calls, and any number of other inexcusable customer service no-no's. I will NEVER deal with them again, and I would (and do) encourage everyone I talk to to not fall for their financing "deals".
Frustrated
Used to live in Texas
U.S.A.
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