Recently I was charged twice for this month's auto insurance payment. My auto insurance company admitted it was their mistake and refunded me a payment, but charging me twice made my bank account overdraw.
When I explained this to my auto insurance company, they said they would be more than willing to get a hold of BB&T, explain the situation and help resolve my problem. When I went to my local bank, they informed me I would have to email them from their site and they would pass it along to the person in charge of that field.
When I got back home, the first thing I did was email them, explain the problem and give them the number of my auto insurance provider. Three days later, and 5 more overdraft fees on stuff I originally had the money for, I got an email back. They informed me they had no plans to contact my auto insurer and told me that "even if it was a mistake on their behalf it was still a charge towards my account and I was responsible for it."
I sent them an email back asking how I was supposed to know this was going to happen. Any other bank would have denied one of the charges since I did not have the money for it. They have not sent back a reply.
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