Here recently I was charged twice for this months auto insurance payment. My auto insurance company admitted it was there mistake and refunded my a payment but charging me twice made my bank account over withdraw.
When I explained this to my auto insurance company they said they would be more than willing to get a hold of BB&T and explain the situation and help resolve my problem. When I went to my local bank they informed me I would have to email them from there site and they would pass it along to the person that was in charge of that field.
When I got back home the first thing I did was email them and explained the problem and gave them the number to my auto insurance provider. Well three days later and 5 more overdraft fees on stuff I originally had the money for I got a email back.
They informed me they had no plans to contact my auto insurer and told me that "even if it was a mistake on there behalf it was still a charge towards my account and I was responsible for it."
I sent them a email back saying how was I supposed to know this was going to happen. Any other bank would have denied one of the charges since I didn't have the money for it. They haven't sent back a reply.
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