First of all, you MUST cancel the card (not your account) that was used. If you don't, they will keep taking your money. Unfortunately, you have to deal with these people through email and phone calls. These are the steps I took to get my money back:
1. Send an email (subject MUST be REFUND) to [email protected]
2. Post complaints on the BBB and FTC sites. This helps, because these agencies send copies to the company and follow through to help get it resolved. I also sent a complaint to my local news station. Every bit helps. Make sure to tell them in the emails that you have filed these complaints, and they will get copies.
3. They will send you emails saying you have to wait 88 days for a refund. NO! Simply reply that their "services" are nothing but invalid websites and information that is not useful and you demand a full refund.
4. They will offer you half for a "settlement". You DO NOT have to accept this. Keep reminding them of the other agencies involved and demand a full refund.
5. You do not have to file a claim with your bank. This causes a "double refund" (both you and your bank trying to get the money) and slows down the process. I told them I filed a claim, but never did.
Please remember that all of the "customer service" idiots use fake names. I'm sure it's to avoid implication. The more you know about how this company works seems to make them nervous, so use it against them.
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