My wife and I took a loan from Bank of America. It sounded great at the time. The sales person told us all the terms, told us we were approved, also took the liberty of telling us that we could call back within 9 months to decrease the interest rate.
The customer service has been the worst I have experienced yet. The first time I called in, the guy didn't address my biggest issue. There was a $500 dollar fee on our first bill. Not only did he not care about this, he just tried to sell me an equity line of credit. Great, thanks for the help.
What is even worse, my wife and I both called back multiple times, and after a year, nothing was done to reduce the interest rate. I guess the sales guy was just telling us that for giggles.
There is not a thing we can do. I talked to a manager at Bank of America, he informed me they do not have a recording of the original call, and pretty much told me that the sales person did not say the things he really did, and also DID say the things he really didn't.
The short of it, Bank of America walks all over us. I will never never never use Bank of America again. The very first thing my wife and I will do is move our business else where if possible.
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