I (used to) have an account with Vista Federal Credit Union for a good five years. I have always been a loyal customer and had my complaints but they were solved. Last year they merged with Partners Federal Credit Union. Since then all of the employees that used to work there are suddenly gone? They had incredible customer service. Now the new employees are TERRIBLE! They are rude and yell at you at the drop of a hat.
I'm shocked these people hold a job. The last time I went there I was greeted by a very rude woman, with her hand on her hip and orange hair. She argued with me for a good 30 minutes about not being able to take a payroll check because its third party. After about an hour of talking with various "management" (i use this term loosely) I finally was about to deposit it into my account. The next week, I go through the drive through to try to avoid the rude woman who works inside.
I am informed that my account has been closed. What?! I have had this same account for FIVE years. I was not notified of this closure. Nothing. I tried to ask about this, but got no clear answers. Needless to say, I was very upset. I also lost money in the process (only $40 thank god), which Vista/Partners/whatever they're calling themselves these days chalked up to "account fees".. I have never, in five years, prior ever had any "account fee."
Oh well, I work for the competition now and make a whole hell of a lot more and have a nice bank account with them:) Turned out alright, but I'd advise future "cast members" to look for their banking elsewhere or they're in for a whole lot of WTF.
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