Company charges fees without notifying the consumer of changes. Had a long term savings account with the Arizona Federal Credit Union. The CU changed the policy to start charging fees for an account they decided to be inactive. This was a Savings account I set up before I went into the service, so we deposited the money and left it alone.
I never recieved notice of the changes or a statement hardcopy or softcopy. It never was thought to be an issue, again as it was intended to be a deposit and leave it alone type of savings account. That was one of my stipulations before I set it up, as I new I would be deployed and travel.
Arizona Federal Credit Union successfully drained the account. Employee number 2605 (alleged supervisor) was very dismissive, rude, and did not care about keeping a customer. Employee 2659 was at least more professional, but basicly stated the same thing, since I didn't catch them stealing my money at the beginning they won't refund it and it is not their problem. It is amazing Arizona Federal Credit Union has more ways to take your money from you than most main stream banks. The bank wants your money so they can use it and make more money for themselves, but now you get charged for even when you leave it with them and don't mess with it.
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