I stupidly ordered a trial sample from this web site. They do not provide the slightest hint of a receipt, so I made a careful note to call and cancel before the trial was over. Before the trial was over, I hadn't even received my trial sample, so they extended my trial and promised me two samples. I again called to cancel my trial and they refused to take my phone call. When I finally got through, they had charged me two days before my trial was over.
I immediately disputed with my bank, only to eventually be denied for lack of evidence. What kind of evidence did they want? I had no receipt, no receipt came with the trial sample I eventually got, and the company requires that you cancel over the phone — I don't record my phone calls. I eventually sent my bank a copy of my phone records showing that I called the company to cancel during the trial, and then immediately called my bank to dispute the charge.
My bank told me that they are aware that this company is a scam, but they still denied my dispute. On top of that, the company charged me a second time a month later — one month after the first dispute — and my bank never added that charge to the dispute and they refused to file a separate dispute for it. So now I'm being ripped off by a scam artist and my bank!
I am reporting the bank to the Utah Department of Financial Institutions, but it's not a local bank, so it will no doubt be sent up to the national version of the DFI, which will probably be as much ignored as my previous complaint about a bank.
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