I obtained a motorcycle loan through National City on June 5th of 2008. I handed them the title and I was told they would be taking care of registering the bike. After a month I called to find out where my title is and they said it was on the way. This went on for months. Finally in December of 08 they had admitted the lost my title right away in the beginning and they had no clue where it was. At this moment I decided I was going to take all my money out of the bank and pay the loan off. After numerous phone calls and numerous lies I was finally helped by a manager named Ed. He contacted the previous owner of the bike who took his own precious time to go to the DMV to make a duplicate. Fortunate for me, he was trustworthy enough to not report the bike lost or stolen considering I did not own the bike and National City was not the lein holder. Simply put, I was paying for and housing a vehicle I did not own and that could have very easily been reported stolen. I paid the amount due every month to National City for a vehicle I did not own and was not able to operate due to their negligence. After I contacted the previous owner we set up a time to meet so I can get the title and try it again. After recieving the title, I was told that I would have to pay the money due in order to get it registered. If this were the case I do not understand why the ever kept the title in the first place if it was my responsibilty to get it registered. After this happened, I took all my money out, transferred the loan to another bank and have attempted to close my accounts. I went into the branch on Moreland Blvd on 01/08/09 to close my accounts and I was told it will be officially closed during the next cycle. It is now two months later and my account is still not closed. It took me nearly 9 months to recieve my title but in no way should it take more than a few days to have my accounts officially closed. I have gone into the branch on more than one occasion and I have been told everytime to just give it a few more days. A few more days has gone and passed numerous times and I am fed up with getting the run around and need this to be taken care of. I should not be able to access my account online anymore. There is no reason why this should not have been able to be resolved in person but I am starting to understand this is how business is done at this bank.
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