We called Countrywide in the November, to ask for a loan modification. We explained that we do not want to lose our home to foreclosure and want to lower the interest rate or switch to a 40-year loan.
First we were transfered to the Loan Modification Department, which turned out to be a person who tried to talk us into a slightly higher loan and monthly payment. This person and subsequent persons directed us to contact their other departments (Help? Special Services? And "Last Chance"). By the third call, we detected sarcasm and disdain.
The Countrywide employee who answered the fourth number we were given was frustrated and asked, "Who gave you this number? Oh, I know who gave you this number." The "Last Chance Department" did not exist. It was all a joke. We were given the run-around, and received no help.in the end, we were given the original number we had dialed.
Conclusion: We're living in a time when people are desperate, out of work, and are losing their homes. How dare they, Countrywide employees, treat us with such cruel disregard. I'm convinced their attitude is a reflection of their bosses. Failing banks are giving themselves bonuses, and waiting like vultures to also cash in on more foreclosure opportunities every day.
0 comments