After following an internet link to this website, I decided to try one of their products and, while placing an order for this 'free' product for only shipping item, a box came up with another product that I decided to try as well — with only $1 charge shipping. On the first product I noticed their were additional boxes checks for additional items and I cleared those boxes; however, when I added the new product, the boxes were checked again and I failed to notice. There was no confirmation of product/price, but the order was placed and charged immediately. When I saw that I was being charged over $50, rather than the $11 I had expected, I immediately began trying to undo the wrong.
I wrote numerous emails within an hour of placing my order. The next day, I called and waited on the line for over 90 minutes to speak with a representative (Erin). I was told it was too late to cancel the order, but I was issued a return authorization number and told that the usual restocking fee charged for return items would be waived. I was also assured that all program/product memberships were canceled. That was on November 14.
Although I was told the orders shipped within two days, it was over 3 weeks before my product was received. Because I was eager to return the unwanted items for a credit as quickly as possible, I called again on December 4 and spoke with another representative (Chris). He told me that the product had been back-ordered (which should have allowed me to cancel back in November, right?) but it had been shipped the day before.
I received the items and returned them. Unfortunately, I failed to enclosed the RMA and order number, but I immediately emailed them about my mistake and sent a separate letter (w/delivery confirmation) with all information, etc. The product and the letter were received; however, as of yet there has been no refund.
Further, on December 26, my bank card was charged for another shipment of one of the 'free' products. Needless to say, I was furious! I have initiated contact with my bank to dispute this charge and will probably end up having to get a new credit card to protect my account from this disreputable company.
I plan to write to the President, Graham D. Gibson, and attach copies of all of my communications with comments about my opinion of his poor, sub-standard business practices and customer service. Ideally, I would love for a class-action lawsuit to be lodged against this disreputable business!
I am sick, sick, sick that I was ignorant enough to fall into such a trap. Hopefully, this will serve as a warning to others. Do not do business with this company as they do not treat customers fairly and do not honor their promises.
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