I have been trying to modify my loan since July. I couldn't afford my taxes and mortgage due to an unexpected medical and auto expense. When they agreed to pay my back taxes for me and slightly increase my monthly payment I thought I was rescued. My statement now says I owe $5,028.54 they added those onto my payment along with almost $500 in fees and I don't even know what they are for. When I called them said my account is in review so they are placing my payments in a unassigned account and, will continue to do so as long as my account is in this status. I've completed the same paperwork 3 times because they claim they don't have all the proper documents to proceed. When I went over it with the loan mod dept they said why do I have $300 in entertainment on my expense sheet. I have a copy of it here and it's not stated anywhere on the paperwork I never put that on the documents. Cory informed me that errors are made which can effect their decisions. So I have to start all over again. After reading all these complaints, I figure what is the point. It's clear they have no intentiion of helping me at all. I've gotten no where with this company. The customer service dept who I've gotten to know over the past 8 months could care less and they encourage me to leave the property if I can't afford to keep it. I've finally accepted a tenant thinking I'm saved and can make my payments no problem. I'm afraid to send them anymore money since they aren't even applying it to my account. I fear they are going to take my home anyway. Now that they expect me to pay all the taxes now. If I had it I would of paid them myself directly like I have always done in the past. I'm so confused. I've put everything into making my home nice for my son. If they think I'm not going to go down without a fight their crazy. If I have to move I'm taking everything including the drywall with me. This is B.S.
Pamela m
Orangevale, California
U.S.A.
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