I noticed on my Bill Me Later statement that I had been charged twice for an item I ordered. The charges appeared on different days, so I called Bill Me Later to have them clear it up for me. They accepted ZERO responsibility and told me I had to contact the merchant. I told them I would not pay the second charge and would not pay any finance charges on it either. All the representative would do was make a note on my account. I contacted the merchant, and they are supposedly looking into it, although they said they only saw ONE invoice to Bill Me Later.
I am appalled that Bill Me Later will not attempt to resolve the matter for me. I have no insight into their accounting system or the merchant's. Any bank or credit card company I have done business with in the past has always stepped right up and done everything to resolve the issue promptly. Bill Me Later is a joke, and I will not be using that service again.
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