Ok so I know a lot of you have complaints about this company. So here's mine to add to it. It started off with me looking at my credit card statement and seeing a charge from wu-yi source. Not knowing what this is I looked up the website to see what it was. Knowing I didn't order anything I called the 'anytime' number listed and they were closed. So I called my cc company and they gave me a courtesy adjustment. Things are fine. Until a week later and they charged my card again. So I called the 'anytime' number again and finally got a hold of someone who told me that someone else had my cc number with their name. Somebody named Fran Richardson. So they refunded the money back and told me they were canceling that account since it was my cc with someone else's name. Well they lied and I got charged again 9.95. I called my cc company to find out who the charge was from because all it said was membership. They gave me the 800 number they had and I called to find out it was wu-yi source again. So I called the 800 number and talked to a lady who wouldn't give me her name and kept changing the subject when I asked where she was located and couldn't find my cc number in the system. So she wouldn't refund me. Then I called the cc company canceled the card finally and I decided to call the 800 number back and get a name of someone. I got someone by the name of Laurie. I asked first off to talk to a supervisor and of course they were all busy so this lady did find my cc number with the name of Fran Richardson attached to it. Somehow in a matter of 30 minutes it showed up in the computer. So I asked her to cancel that account since obviously it wasn't my name with my cc. She said she couldn't do that. These people are deceitful frauds and somehow have to become liable at some point. I don't know how or whatever but they really need shut down. I understand that for me it was someone else who had my credit card number but when I told them it was a fraudulent charge they should have closed that account and not let anymore charges go through.
0 comments