Feni Mulugeta is a corrupt woman who scams and covers for PNC bank from the 'Propersity' branch location: 8724 Little River Tpke Fairfax, 22031-3311
Fairfax City in Fairfax County Virginia. She is a rude woman who seems to think that she does not have to spell her name for you, reveal her identity and that she works for some kind of secret agency. I asked over fifteen times to please spell her name for me and all she did was say her name really fast and so fast that she knew it was impossible for me to understand her foreign accent. She absolutely refused to spell her name for me. She acted like a small child and played a preposterously stupid game with me. She is the first person who needs to be fired from PNC.
I will elaborate more about Feni Mulugeta as time goes on, as there is much more to her corruption. She thinks she is immune from reprimand, though she obviously is not. I will come back to the report on her later.
Next, here is a transcript of my first letter to Ambreen Shahab, branch manager of PNC Bank on 10509 Judicial Drive, also in Fairfax Virginia but with a different zip code of 22030:
Hi Ambreen,
I was lied to by Christina Zegarra and Kwestan Khatat.
I am writing a report to complaint and some other agencies.
I have had nothing but problems with activating and fully using my account.
There is a huge list of discourtesy on part of PNC.
I asked Christina and Zegarra over ten times if there were string attached.
They told me emphatically, 'No.'
I asked if I had one penny EFT'd to my account, would I receive $75.
They both said, "Yes." I was all a lie to get me to open the account.
Later, they apologized for giving me misinformation.
They admitted that $300 EFT was required to get the $75.
They both know that they lied to me at the NOVA Annandale PNC kiosk. It was all a trick so they would get credit for opening the account.
Then, I was locked out of my account because they did not provide the data. Then, I found out that someone in PNC created a user ID for my account. This all happened without my knowlege or consent. I was not provided the user ID number. I did not received any checks for which I received a -$5.00 balance. I cost me almost 24 hours of my time just to get answers to these issues.
I was treated with contempt by PNC because reps could not verify my ID. This was all because an account was created in my name and I was not privy.
There was never a proper follow up by Christina.
Christina kept telling me that it was my social security number. It turns out that it was never my social security number. I spent days on the phone trying to resolve these issues. I spent weeks trying to gain full access to account records.
When I finally accessed my account, I already had a -$5.00 balance. I was being told that I owed the bank money. Yet, I had never received checks, nor been able to even use the account. I have been keeping a journal for attorneys of all these lies from PNC. 5 different PNC reps told me that you would contact me sooner. I waited and waited and waited for your call.
I have records that many PNC reps sent complaints to you on my behalf. You did not contact me until just today—1.5 weeks later after I filed.
Then, the branch manager of Prosperity refused to spell her name for me.
I am going to write a letter for the world to know about my treatment. Kwestan and Christina have already admitted that they did not mention $300. They knew it was deception on their part. I asked them ten times, at least, if there was a minimum EFT for $75. Each time, they said 'No, no, no." They mislead me. They knew it. I found out the truth. An African American rep for PNC at your branch even heard the lies. The black rep for PNC told me that Christina and Kwestan lied to me.
She called one of them while I was at the branch. While on the phone with either Christina or Kwestan, she whisphered to me. The black woman told me that what was being said on the phone was a lie. She told me very clearly that Christina and Kwestan were wrong. The two woman, Christina and Kwestan know perfectly well what they did. They already admitted that they gave me false information.
At first, they tried to pretend like they gave me accurate information. I reminded them that I clearly had asked at least 10 times. Then, their story quickly changed. How could they forget me asking them at Annandale 10 times? They knew. They tried to insult my intelligence. 80% of the conversation we had initially was about the EFT amount. I aksed them over and over and over again if there was a minimum. I asked them what the catch was. They said, 'None.' Over and over, emphatically, they lied to me.
I knew something was not correct about their scam. Sure enough, it was all bulls*t. They tried to cover it up, until they snapped out of it. I brought it to their attention that they obviously gave me a line of shit.
How could they possibly have forgotten my 7 minutes with them at the kiosk? They knew I was right. They knew I was reporting the matter. They just wanted credit for opening the account. They thought I would go along with it until they figured out I was pissed.
I am so incredibly pissed off about this matter with PNC.
Your customer service and misleading campaigns have been preposterous. I have been treated with nothing but disrespect by PNC. Your customer service has been some of the worst in the United States.
FYI, my response to you is being copied into the public domain.
Secret investigations
McLean, Virginia
U.S.A.
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