Fortunately, I looked back through my account, and found that I had been charged $19.95 for July, August, September, October, November as well as December! So I called them back - "Sorry, " she said, "we can't refund any prior charges. You enrolled yada yada ya..." You have to argue with them. Finally, she agreed to refund all of the charges within 2 business days. Don't give in.
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