I, too, am a victim of this money grubbing, non-human oriented company. I went to Chysler to purchase a new car. I had a balance of 4000.00 left on my old one and Chrysler said 5/3 was the only bank that would take an excess non-secure balance with the purchase of another car. I, at the time, was unversed at my abilities to search other options, I put my trust in them... Stupid on my part. They not only doubled the interest rate I previously was paying, 6% to 12%, but put me in a deal of paying 200.00 more a month than I actually wanted to pay, saying this was my only and BEST option.
I fell ill and was out of work and I immediately called 5/3 and let them know what was going on. I kept them updated continuously. They never had to contact me first. Before I knew it, they were calling me 3-5 times a day, a new person each time. I stopped answering the phone because no one would listen.
They threatened repo and started the process unless I came up with the money. I was 65 days late. I borrowed the money and they insisted they would not call off the repo unless I came up with the two months, plus one additional month and 300.00 to call off the repo. They also insisted on debiting my account for the payment charging me 15.75 per transaction. I figure if they called repo, my car would have been gone, their threat was two weeks old... So did they really call or use this as a way to get 300.00?
Since then, with them all caught up, I have been trying to get on my feet. I had gone into my grace period and they started harrassing me five days into it, when I am supposedly allowed ten days... Not. I called and they said it was their policy.
Another time, I mailed a payment in plenty of time for them to get it before the end of the grace period and the money went through my bank on the last day of the period and I received a letter from them with charges for being late. I called and the lady stated they don't process checks when the Federal Reserve is closed and when I told her they should of gotten the check prior to the weekend she rebuttled stating they process payments immediately.
I asked, if that was the case then why was the chesk throught my bank on Monday. She said the check is immediately deducted from my bank when they process the payment. Never has happened before, makes no sense.
Lately, I have been making larger payments each month and I would like to know where that money is going because I get letters saying I owe fees that seem to go up, instead of going down.
What a nightmare these people are. I would get rid of my car if I wouldn't be stuck with an astronomical balance. This bank is dispicable!!!
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