This past summer, Saxon sent me a certified letter informing me that I was in default of my mortgage payment over 2,000.00. My payment at that time was around 700.00 which we were making on time every month. My statement even showed that we owed a regular payment.
When we called and spoke with a teller, they even got nasty and said we needed to make the payment in full. After speaking to several tellers, having to just hang up and call back to get someone different, they realized it was an error.
So, we thought that was the end of it. Until... Two weeks ago. Yes, another certified letter. This time we now owe 3,100.00. We have talked to so many tellers to try to get this straightend out. My husband is the only one authorized on the account. I am home during the day. They told my husband to send a letter stating that they have permission to speak with me regarding this account. He has faxed two letter, somehow they didn't receive either one. So, my husband finally spoke with a manager who said she would try to fix the problem but WE would have to call them back a week later to see if it was fixed.
In the mean time, I'm receiving the annoying phone calls saying I need to call Saxon due to an important issue regarding my account, or whatever. I am afraid that this is going to snowball and eventually our home is going to be in jeapardy. I don't know why this keeps happening to us. They can't explain it either. We are trying to re-finance to get away from this company, it's just taking too long. I would like to hear if anyone else has had this same issue.
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