I ordered the CD from this company and paid a shipping and handling charge of $1.95. Approximately two weeks later, this company charged my debit card $99.00. I called the number listed (888-255-1241) and after I waited about eight minutes, a representative (Sheila, badge number 280) answered my call. I requested a refund of the $99.00. Sheila told me "there will be no problem refunding the $99.00), and she verified my information. When I told her I had not authorized the charge and that I had not yet opened the CD and would send it back to the company, Sheila told me "there is no charge for the CD. That's what the $1.95 is for. You can keep the CD." She continued that the $99.00 is "the membership charge, at the rate of $49.95 per month." When I told her I did not request a membership in anything, Sheila said that "it's right on the website that you have 14 days from the time you order the CD to discontinue the membership." I responded that, according to the many complaints I found online, nothing on the website says anything about ANY other charges. She had no comment. After a few minutes, she gave me a confirmation number for my refund and said the refund would appear on my account within seven to 14 business days. We'll see.in the meantime, because my only income is SSDI, I am unable to pay my utility bill until the refund arrives.
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