We went to get our taxes done at h&r block and we were pre-approved for the RAL and instantly recieved a check for $535. Our preparer stated that we should recieve the rest in two different checks within 48 hrs.
It has now been more than a week since we received thier services. We also got a automated message stating that our check was ready and we could come pick it up. The manager could not explain why this had happened and could not give a # to call household and talk to an actual person.
We called the automated line for household for information concerning our refund check. When we followed the instructions the message stated that we were not approved due to an offset with the irs. They gave us an automated # to call the irs and find out what it was.
When i called the automated line i followed instructions and the recording stated that we did not have any offsets with the irs. I then decided to call the irs directly so that i could speak to an actual person.
When i called the irs, i spoke to someone who could not tell me what the offset was, but she could verify if we did indeed have an offset with the irs. She verified that we did not and never have had an offset with the irs or any other government agency.
When i called household to let them know they refused to tell me why they showed an offset and why we were denied approval for the ral.
The h&r block office manager seemed so sincere and promised that we were to get our refund by 2/14/03. We will see what happens. According to the previous reports it does not look good.
We too were counting on our refund to catch up our debts and we do not know what to do. If anyone knows how to help us please let us know.
0 comments