My Ex-husband and I bought this house four years ago. Since then I have gotten divorced, been layed off 3 times and ALMOST lost the house in foreclosure. I have since been remarried.
When I almost lost the house 2 years ago, I set up a forbearance agreement with Ocwen. I have made my payments as agreed every since. The forclosure never went through yet I have been charged with over $10,000 in legal fees. I also was put on forced insurance due to missing 5 months of payments during my layoff. I went from making $50,000 a year to $19,000. This forced insurance is costing me around $900 a year and adding over $100 a month to my payments.
When I got remarried, they refused to change my name on the loan to my new married name even though I sent all documentation to prove that I had indeed changed my name. Because of the name being different than my new name as well as the fact they stopped making my insurance payments, I am blacklisted from getting my own insurance and hence have to keep paying their forced insurance. Apparently having your insuranced cancelled for non-payment of premium means you can never get insurance again. Also, insurance companies say that since my name is different and my ex-husbands name is still on the loan, I have no vested interest in the house so they can't insure me.
Every year I have to send updated financial documentation so they can figure what is a "reasonable" amount for me to pay on my forbearance agreement. This year I have sent the documentation twice.in the interim, in November I received two letters by mail and one by registered mail all on the same day saying if I didn't pay over $7,000 in arrears they would foreclose on the house. I immediately called them and the customer service agent said I was delinquent on my payments. I asked him to check again and he put me on hold for about 15 minutes. He came back and told me to disreguard the letters. They had received the documentation and a supervisor was sending it over for the forbearance department to approve my plan. About 15 days later, I received another letter asking for my financial information yet AGAIN! I immediately called AGAIN and asked what was the problem. They told me not to worry about it, everything was received and processed and fine.
Let me give you some figures here. I was 5 payments behind. My payments then were $767 a month. That's a sum of $3,835. I paid $2,200 down to be put on the forbearance plan. My escrow account shows a negative balance of $4,082.29. I have been paying $963.19 a month for 2 years to "catch up" my arrears and they are still saying I have over $7,000 on my forbearance agreement. When I asked why, they said it was the attourney fees and forclosure fees, and because of the forced insurance, my payments/overpayments were going toward the interest that had accrued.
After all of this, as you can imagine, I decided to refinance the house. Get my ex-husband's name off of the loan and get out of this hole called Ocwen. When the loan officer pulled my report, imagine my horror to find that Ocwen had put a forclosure against me as of November!!! I came online to send a complaint to Ocwen via their website as it was too late to try to call and ran across this information about the lawsuits and all of the other people Ocwen has hurt. I don't know what I'm going to do. Obviously my complaints to the company will do no good. Help!!!
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