Complaint / review text:
I had $11 in my account and purchased something for $1 and unauthorized charge was made for $14.95. Now i am overdrawn by -$4.00. I contact them and said the charge was unauthorized and shouldn't have even been overdrawn. 53rd bank then charges me $66 in fees (even though the $1 charge was made first) They tell me i need to file a dispute, but not at there location so i have to drive to another location (and waste gas) At that location they tell me to go online or call the company that overdrew me b/c they are responsible for the $66 in fees.
I called them they credited my account the $14.95 but not the fees. I wrote 53rd head quarters and am still waiting on a reply. The next day i go to the bank and deposit money so i now have $102 in my account.
The next day after that I get a direct deposit of $304 but when i look i only have $328 because they charged me $74 in overdraft fees. When i called and spoke with the supervisor he told me that they charge me a fee for a transaction that money was put aside for but not approved and they don't post fees until that night. Which didn't make any sense b/c even online it shows that transaction cleared which left me with my original $11. The other transaction they charged was for the same thing they already charged me for the $1 transaction, but he told me there was nothing he could do. (BULL)
I have been with them for 8 years roughly. Its time to switch banks! $140 in fees because of an authorized transaction and they don't help you. I hope their bank goes under.