Citi Cards has misapplied my credit card payments for a year now. Despite my furnishing proof, they still haven't corrected the situation, and there is no one to contact in their misapplied payments department. Customer service says something different every time. Initially they told me to fax the Misapplied Payments department, which I did 5 times. Finally, after 5 months, I got a letter from the misapplied payments department reading, "They understand I am disputing some payments, however they cannot proceed unless I provide copies of my checks."
But I had already done that 5 times. I even went to a Citibank Representative and he faxed my check copies as well. I suggest avoiding Citi Credit Cards.
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