I purchased an LCD TV online for $1500, only to later find out that the company I ordered from is running a scam and never sends their TVs, ever. I cancelled my order with them after 5 days with no tracking number, but even after 3 calls there was no refund to my credit card (drplasma.com is the culprit, by the way). 2-3 weeks after ordering, of course I had not received my TV and the merchant's phone number no longer worked, so I went to Suntrust and filed an affidavit regarding my situation.
They told me at the bank that it should be resolved within 10 days. Today I called (14 days later) and asked Suntrust where my money was. I was informed that I would have to wait a MINIMUM of FOUR MONTHS to get my money back. What in the world are they doing that takes 4 whole months to accomplish?
So until January I am out of 1507 dollars, with no HDTV in sight. My friend uses Bank of America, which instantly refunds money into his account on the day the dispute is opened. If the customer loses the dispute, he ends up having to pay the charges. Why Suntrust does not do this, I do not know. I am closing my accounts and moving my credit card. This is not the Middle Ages.
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