After 15 years of using the Chase credit card, thru my university, I cancelled it. I was 8 days late making a payment and it cost me about $75. I asked for some sort of adjustment and the response was... No no no. I asked to speak with a supervisor... No no no. I asked for the tele number for the corp office and... There isn't one, send them a letter. Given the level of customer service I have so far received, what is the likelihood that someone in a cube will actually read my letter and respond to me... Not much.
Lots of other local banks that like working with individuals and small biz owners (that's me). So, I will just find one.
Chase card services needs to get a little more customer friendly especially with those of us who really don't abuse our credit card use. I pay off my balance every month... I think that is the real problem.
Beware of Chase and shop around. They are a very frustrating company to work with.
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