Complaint / Review
Cross country bank
Revoked card due to fraudulent information

In Nov 02 I received a phone call from a cross country rep at my place of business as being urgent. I returned that call only to find out that they were calling my business number but the card numbers did not match nor did the social security number. They informed me they would research the matter and call me back. They did not.

I tried using my card today, 12-20 and it was denied. I called cross country and found out my card was revoked due to a ch 7 bk filing. I called and was told they recieved information from a law firm in buffalo NY. I called that firm and they had no information on me. They called the credit card company and called me right back. They said the bank told them, a male called and gave them this information.

Mind you, there is no male on my account and nor did the social security information or address information match. I live in Houston, TX. The bank has promised to research but the fact remains that they entered bogus information on my account from an unknown "male" that had none of my personal information. They did not even make an attempt to verify with me