I was a customer with Sovereign bank for over 12 years and I finally had enough. Admittedly, I knew my account was overdrawn due to a calculation error on my part, so I expected to get one overdraft message and one fee of $33. It seems that the bank had a different idea. They held all of my transactions for 8 days, then took the largest withdrawals out first (not in the order in which they came in), which overdrew my account 9 times. I owed them $209 in overdraft fees. Then they decided to freeze my account with no notification. It took me three days to get that straightened out.
I deposited approx. $1500 a few days later and when I went to the MAC machine, my account was still frozen. FYI, when they freeze your account, the customer service people on the phone WILL NOT HELP YOU AT ALL. You physically have to go to your branch and have them take off the hold.
After the second time of doing this and having 4 more overdrafts in the meantime (because they 'forgot' to take off the hold the first time), I took all but $4.86 out of my account and went to a new bank. I want them to waste their time, resources and effort managing my $4.86 for the rest of my life.
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