I was a member since 2002 of First Charter bank, a regional Charlotte bank that was very friendly, small, and accommodating. I couldn't have been more pleased with them and everything ran smooth. Soon Fifth Third Bank purchased them and turned over their leaf. Since this change, I have had 5 overdraft fees (I never overdraft!) and for the first time in 3 years, my rent check bounced. All because "They stop processing at midnight and my paycheck was deposited after midnight." So then they hit me with 3 more charges. The lady on the phone told me "that they are NOT first charter" and was as emotional as a pap smear. I went to my local branch and they refunded the 3 charges BECAUSE THEY COULDN'T TELL ME WHERE THEY CAME FROM! I can NOT comprehend their website because they keep transactions pending for DAYS AND DAYS. To the point you have forgotten you paid that bill, so you go get ice cream, and then they can overdraft you out of house and home. The record so far is 7 days. Things that used to go through 3 hours later in the same day go through 7 days later. I don't think this is helpful to my finance strategy!
Everyone in my home town is upset because we all were fans of First Charter's friendly approach and now everyone is clearing out from this new bank. I am researching banks in my area and will begin the painful move of funds in the next few weeks. I will NO LONGER be doing any business whatsoever with this awful incompetent money grubbing bank! Please, if you like having money - DON'T BANK WITH THIS COMPANY!!!
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