Hello fellow fairbank consumers
I was so frustrated after i got off the phone with the loan resolution department of fairbanks capital i was sick. Of course i could not reach management so i got on the internet to see if i could get other contact information. While browsing with tears in my eyes i came across a whole lot of other folks around the world who were in the same boat as i am in. I am not alone. I am so glad i found all of you i could cry.
My complaint is wth the joke forbearance agreement that i entered into with this company. It is bad enough that i got behind but to have them add $1600 in legal fees to an already delinquent account is retarded. With an 800.00 payment already behind 3 months they did nothing but add two more heavy loads to the already heavy load that i had to carry. I called in the evening and spoke to a not so overworked representative who gave me alot of insight to other programs available.
When i called my loan counselor the next day she told me that there was no such thing as a modification agreement she did not know what i was talking about. I was mistaken. I made it up. Of course i complained and asked for management only to be transferred to another entry level representative. When i visited this sight i also learned that modification agreement do exsist. These people are playing with the lives and homes of countless individuals. Please if you visit this sight leave your complaint so that others will not feel as alone as i did.
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