Here is the story. I made purchase (total of $339.95). The merchant (ECONO-CAR) used my credit card information to create another transaction (total of $900) and mimicked my signature on the sales slip. When I opened a dispute, They provided these fake slips to HSBC Credit Card Services dispute department. HSBC never asked for any documents of mine to prove my claims and re-posted the amount to my account. I called HSBC for over 10 times, and speak with several supervisors, managers regarding this problem. Although I told them them the second sales slip is created by them (with fake signatures etc.), they kept telling me that it is my responsibility to take the sales slip. They don't even contact to the merchant regarding this issue. They are being an accessory to a fraud. Please think twice about having a HSBC credit card.
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