Complaint / Review
HSBC Retail Services
HSBC The World's Local Bank, Suzuki Motor Credit The have screwed me on my interest rate and late fees even though I paid my bills every month

I bought a Suzuki Hayabusa with a 9.9% rate back in the summer of 2006. The first 2 years of the contract were for $99.00 a month. I set up automatic payment through Bank of America to pay $100.00 every month that way I would not have to worry about it. My payments were do on the 29th of every month. My Bank of America records go back 6 months online to verify that they have been paid on the 29th. On December I moved overseas to Germany as part of my military commitment. I breifly put my mail on hold and then changed my address to my military one. I incorectly assumed my automatic payment that was the same every month would be on time like it used to be.

Shortly after I changed my address HSBC changed my due date to the 27th exactly one day before when my payments had been arriving. I never recieved any mail or e-mails notifying me of this. I foolishly assumed everything was fine since I did all my banking online and had recieved notification.

So for the last 15 or 16 months (HSBC could not give me any exact records) they claim I have been late on my payment (by 1 day) and charged me a $39 late fee a total of $624. They have also raised my interest rate from 9.9% to 21.9%

I called them up and paid the $360 they claimed I owed even though I had made my payment of $100 every single month which arrived on the 28th exactly 1 day before my original due date.

The only things the Floor Supervisor (highest level I could talk to) told me was:

1. I don't can't tell you what address we sent your payments to but if you tell me what address they should have gone to I might be able to comfirm that.

2. We raised your rate because you were late but what the purpose of raising the rate was he said that's what they do. (he would not confirm or deny if this was just greed)

3. They will never lower my rate for the life of the loan now that they have raised it.

4. He could not tell me why they changed the due date of my account.

Also keep in mind I was transfered 4! Times! Before I was connected to this moron. Pleas show my a presidential canidate that will take on the credit card companies and they will have my vote.