I just bought a Green Dot card at Rite Aid and put $40 on the card. I called to activate it and they claim that supposedly I had 2 previous cards from 2002 and 2003 [when I was a minor-why would I need a card when I'm 16? ].
They told me to file a police report because after the accounts were inactive they continued to charge a $5 monthly maintenance fee to "my" accounts, the owed balance is now $38. I'll just pay it because it's not worth the aggravation of the investigation to me... They are holding my money hostage though. They refuse to refund the money I put on today until I pay the balance from "my" overdrawn accounts.
Not only that, they wouldn't even email me a copy of that report they got that had that information! They claim a supervisor has to do it and they don't have one tonight... Hmmm that sounds interesting. Supposedly there will be one tomorrow and you bet I'll be calling first thing to have that emailed to me. They did offer to mail me a written paper statement with the information, but I'm not waiting 2 weeks to receive that whilst they have $40 of my money tied up.
When I say "they" throughout the report—the first person I spoke to, who barely spoke English, hung up on me. The second did speak English and was patient with me, I will give him that. I'll be contacting the BBB also over this. I would never advise anyone to go with this "company"!
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