I had recently used this company to open an account with an online poker site. I enjoy playing online and wanted to play with real money. Once this company had my banking account information they overdrafted my account over $1200.
They took my personal information and transferred $725 in 20 minutes intervals of $20-$100 into other poker sites (merchants). This all happened in a 25 hour period. When i noticed my account overdrafted I contacted Neteller immediately to inform them that there was a mistake that I did not authorize nor did I sit at my computer for 25 hours transferring monies into these supposed sites every 20 minutes.
They were very nice at first and lead me to believe that I must of been a victim of identity fraud and someone had stolen my information and they would investigate and get back with me. They also closed my account so that no more monies would be transferred.
I was informed that when they contacted the merchants that the monies would be in these accounts. Since I did not even have these sites downloaded for me to go into an play online with the monies. They would simply cancel the transaction and get their monies back.
After 7 business days I called them back. At this time I was overdrafted even more with the bank calling me. I spoke to the same lady and she said that her supervisor was still investigating and waiting for the merchants to contact him. I asked if I could contact these merchants and was informed that there was a "privacy policy" and they could not release that information.
At this point I was confused. If I supposedly opened an account with these "merchants" then why couldn't Neteller tell me who they were. They were very rude and seemed put out that I continued to call and email consistently for weeks.
This all happened in May of 06. There was one gentleman in particular that I had spoke with that was insistant that I had to of done this and that they don't make mistakes and there was nothing that he would or could do for me.
They told me I would have to file a police report in order for them to release any information to me. I contacted my local police station and they were baffled by this. They informed me that they didn't have appropriate information about the "merchants" in order for me to file.
When I again contacted Neteller to let them know that I would need this information in order to file a police report they informed me again about the privacy policy.
I have sinced cleared this with my bank and closed the account in which I opened with Neteller.neteller still insists that I owe them this money. Even though they still have not recieved any conformation from these merchants that I opened accounts or even if there are monies in these accounts.
It's now Sept. 06 and the only thing that I have heard from Neteller is that i owe them money, NO UPDATES on the investigation or if any merchants have contacted them.
I tried to go into my Neteller account and research transactions of my deposits into their accounts and have been denied access due to them closing my account in May.
I also told them I would contact legal representation but they said that it would not do any good because they can only talk to the person who opened the account due to a "PRIVACY POLICY" and this is all listed under the terms and conditions.
I am just wanting resolution in this matter! I feel that I have been ripped-off and not taken seriously!!
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