They did the same thing to me! I called and cancled and they billed me again... I called and they said they had a record of me calling but no canclation, which is funny because my friends were there with me when I called, VERY upset and spoke to two people and then a supervisor who said she had finally cancled the account. A little over a month later MORE charges show up on my bank account. I called and the first person I talked to called me a liar said she would transfer me to a supervisor, I was put on hold for 15 muinutes and then it hung up.
I called back and the gentleman who answered tried to go over the whole thing just like the first girl, but this time lied to ME about when I had called them and then hung up on me. The third time I called back I got another gentlman who confirmed that the second gentleman had in fact given me "inacurate" information and gave me a number to the fraud department. The next day I called the fraud department and they have said that the refund should apply within 5-7 business days. I'll post again if this doesn't happen but if anyone is considering it do NOT use creditreport.com. They are awfull on every level if not straight up scammers.
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