I am disabled and was looking for a bank where I could deposit my social security check. Well, after much thought I took my check into Regions bank and sat down with one of the reps. After giving her my information she gladly opened my account. I cashed the check took some money and went home, thinking that was the end of the story. A few days later, my check cards arrive in the mail. Much to my surprise I could not activate my card. Not being in very good health, my husband said he would go down to the bank and see what the problem is.
The manager by the name of Donna tells him he can not withdraw any money out of the account and she would have a check cut for me the following day. Now, remember, my husband is also disabled, with only one functioning kidney. She also stated to him that there probably is a letter in the mail that day advising us in this matter.
The letter is indeed in the mail and says, they refused my deposit! It arrives addressed to my husband and not me! No other explanation, other then "Donna the managers..." the order "came from the back". At this point I was dumbfounded. I told her I felt like a terrorist.
Well, she said she knew nothing else and could not give me an explanation. She then calls me back and says, we can not withdrawl any money until the following Monday, which is May 5th!!! She also advised me at that point to call Social Security and have them cut me another check, if I could not wait! Asnine? Yes.
Is this discrimination? Sounds like it to me. The reason I say this is unbeknownst to me they ran a credit check on me.in the mail yesterday, I received a fraud alert and lo and behold marked in the box was, you guessed it Regions Bank! Does anyone know of a bank that runs a credit check before they deposit a check? My credit isn't good but I have 2 other banks that I deal with and NEVER was I refused service... EVER.
So, I got on to the banks web site and e-mailed them. Guess what? 2 e-mails and no response as to why they did this to me. It sickens me to think that all that paperwork and bank cards and no one at Regions Bank has the decency to call or e-mail me. And the worst part, My money is now in their bank and I can not get it out. You know, it is tough today, but try being disabled and living on a fixed income. When an individual at a bank refuses to give you an explanation other then "it came from the back"! Is an injustice to all hardworking people who can no longer work and rely on banking instituitions, who at one time gladly deposited your business check or work check but now, have a hard time depositing your disability check!!!
Please, let me know if there is any justice out there anymore! My husband and I worked hard all our lives and now, well, it seems they can do whatever they want. With a push of a button.
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