I just got off the phone with Chase Bank. They sent me Convenience checks, promotional rate of 0.99 for the first one and 6.99 for the second one (in big bold writing and large font), which I used to pay my Taxes. I was happy to get to pay off the amount over 4 or 5 months without accruing too much interest. To my Surprise when I received my statement this month, there is a 3% one time charge on my account for the "Convenience" check. That amounted to $65 (or almost a tank of gas these days). I was outraged that I had been taken advantage of by a huge bank like they were running a Shell Game on the street corner. I'm sure somewhere hidden on the back page of the Check Advertisement, it stated the 3% fee, but it was nowhere near as large as the 0.99% rate for the check plastered all over the front page. So I called and complained and asked them to explain how this was a convenience to me. They said they were sorry but there was absolutely NO WAY they could reverse the charge. They would if they could, but there was no way it could be done. Apparently Chase works on an ancient System that does not allow for reversals.
It sickens me that in this economy that a huge bank reaping massive profits would be pulling this kind of Used Car Salesman Tactics to shake me down for $65. But even more so was my anger at their disregard for me as a customer, even when I said I was willing to settle my account and cancel my card because of it. They basically said, "sorry, later, don't let the door hit ya on the way out."
Who do we make noise to to bring this to the attention of lawmakers. It's unethical and wrong and it needs to stop.
Thanks for your time!
Jeremy
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