Cardservice, and first data tried to stick it in me in the worst way. I am a former army ranger, and after recently returning from iraq i decided to start a business. Got hooked up with firstdata. I Knew from the sales rep that it was bad news. His name is Daniel (dan-o) Uresti, and he is a f*ing moron, not unlike his boss Phil Larson. Anyway, long story short i made charges, but never got any deposited to my account. Phil tells me that risk management has frozen my accounts, wants invoices, articles of incorporation, etc. I send them. 2 days, no answer. Then after calling every 15 minutes on the dot for two hours i get phil. He says that there has been some email stuff goin on with the manager of risk management dennis day. I was determined to get my money folks. Enclosed is the email correspondance that did just that. Phil acted as a go between for me and dennis. Phil is the manager of the first data office here in phoenix, dennis is at the big boy office in california. The last paragraph of my email was the key. Dont let them say anyone canceled unless they are gonna prove it.
From: Phillip Larson Sent: Tuesday, March 25 4:03 PMTo: Day, Dennis R. Subject:
Hi Dennis,
Here is the info you requested from the merchant. Thanks for your quickresponse!
Phil Sincerely, Phillip Larson First Data Independent Sales (480) 970-5558, (800) 295-0819&FROM: "Day, Dennis R." TO: "Phillip Larson" DATE: Wed, 26 Mar 16:10: 32 -0400
RE: RE: File#
Phil,
We were able to validate two sales with the issuing banks, and one sale did not verify. Given the activity on file, the nature of business which appears to be collections or debt consolidation (unqualified), and the poor cardholder validations — this account is going to be closed. I am not going to release the $300.00 in sales to the merchant. Dennis DayManager, Risk ManagementFirst Data Merchant Services - FROM ME TO THEMTo: Phillip Larson Date: Wed, 26 Mar 14:00: 02 -0700 (PDT) Subject: dennis day, phillip larson File#
DENNIS DAY AND PHILLIP LARSON"Given the activity on file, the nature of business which appears to be collections or debt consolidation (unqualified), and the poor cardholder validations— this account is going to be closed."
I explained my business to your sales representative Daniel uresti. I ALSO recorded our conversation, terms, and whatnot, and i told him i was doing so. If my business is unqualified, that is not my fault at all.
"The one cardholder whom we spoke to this afternoonstated he believed the merchant was charging his card to pay off a debt."
As i did previously with your so called sales representative Daniel, i record automatically ALL PHONE CALLS AND AUTHORIZATIONS. Every single word between us and customers is recorded for OUR protection.
"and the poor cardholder validations— this account is going to be closed."
Poor cardholder validations? Of course they are poor. We had no idea what information was needed because we never received a welcome kit with instructions, thanks to your high speed customer service department. Now at the end you are requesting articles of incorporation, invoices and whatever???!!! Well, i sent them, but it seems pretty damn backwards to go through all of the particulars once the account is established and charges are being made.
"The one cardholder whom we spoke to this afternoonstated he believed the merchant was charging his card to pay off a debt. The cardholder said he did not authorize the sale and plans to initiate a dispute with his issuing bank" that is pretty damn general. The "one" cardholder we spoke with today said "such and such" that doesn't say anything! Who is this so called customer. I will call him back AND send him his own verbal authorization. Every one of our customers knows that they are recorded when speaking with us, and we even offer before we get off of the phone to send them a written, and audio transcript of the terms and conditions!!!
Law is my business and you think i would do something fraudulent to get 99 dollars!!??
I know that under the consumer protection act anything that is not expressly authorized by a consumer is considered fraudulent, and under these terms they can and will get their money back if they didn't give authorization. THAT IS WHY I RECORD THE PHONE CALLS!!!
What kind of company would allow charges to continue to be placed on an account that they think is conducting fraudulent activity? Maybe a company that realizes that taking (stealing) my 4 or 5 hundred dollars up front is allot easier than accumulating it at 2 or 3 percent at a time. We want our money deposited.
Phillip larson, i am a disabled veteran who just returned from iraq. My Veterans Association hospital is right up the street from your little institution, and i would love to let everyone know that your company rips off veterans so we can have a little picket and protest right outside your business door. I will call all the damn media in the city and expose your shady business, and lying sales reps. You guys have literally HUNDREDS of complaints on usacomplaints.com from people just like myself, for reasons just like this. If you people try to screw me i will personally contact EVERYONE ON THAT LIST, AND THE ATTORNEY GENERAL. You are closing my account? Good! That was YOUR decision, so there better not be any early cancelation fees posted to my account, or i will dispute them, along with any other charges. For every "discount charge" that you posted to our account there better be some deposits.
From: "Day, Dennis R. "To: "Phillip Larson" Date: Wed, 26 Mar 17:52: 00 -0400Subject: RE: dennis day, phillip larson File#
Phil, We have already released funds on this account, and they should be in the merchant's bank account within 48 hours. We will waive any closure fees. Dennis DayManager, Risk ManagementFirst Data Merchant Services954-509-2268 faxwww.firstdata.com — THATS HOW YOU TAKE CARE OF BUSINESS FOLKS. You have to threaten to unleash hell. These peoples records are ruined with the bbb, so threatening to go there doesnt work. YOU HAVE TO THREATEN TO BRING THE FIGHT RIGHT TO THIER DOORSTEP.
By the way, phil accidentaly emailed me dennis day'[s phone number. Once again he is the manager of risk management, and the one responsible for screwing all of your sxxx up. Thanks phil
Dennis DayManager, Risk ManagementFirst Data Merchant Services631-683-7776 direct
Brandonchandler, Arizona
U.S.A.
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