We have had a Chase Bank credit card going on 17 years now. We decided to transfer balance some funds to Chase since their zero percent for a year was very enticing and it was only for a short time of a year or less.
Our banking is done automatically with payments usually delivered at least 2-3 days prior to the due date. Our auto payment had already been sent however, to our amazement the required payment had more than doubled after receiving a statement from Chase the following month. (Only a month later!) This naturally was cause for alarm and a call to Chase was initiated.
Did we mis-managed the bill or was the account not correctly credited? We called to determine what had occured but, after really looking into things the payment date and required payment had been changed by CHASE, I had changed nothing, we are now being charged 29.99% interest, when calling back they sent me to a supervisor and he apologized but said he could not do anything and that he couldn't reduce it back to the original special balance transfer rate.
We explained that we had been loyal customers, and ontime for nearly 17 years, it didn't matter to CHASE, we told the supervisor we would likely take our business elsewhere if CHASE was unwilling to accomodate. CHASE's attitude was indifferent, "so what!" is the awnser you'll receive.
Prior to this incident we have NEVER had a late payment prior to this however, due to the UNETHICAL and BAIT SWITCH tactics Chase was unwilling to remedy the situation. (To date we refuse to pay late charges and finance charges).
Chase Banks practices are criminal and something should be done, I will never charge on my Chase card again. Chase knows that overtime people get into a routine and begin to trust what is going to happen month to month, and without any specific notification of changes things like this will happen quite a bit. Of the hunreds of thousands, if not millions of customers that have Chse Bank Credit cards, can you imaginge how much they have made by this practice, even if only a small percentage of their customers failed to realize the change? It is theft plain and simple on a grand scale.
On a final note, we believe CHASE should be boycotted as much as possible. As an example we will not charge anything if CHASE is involved. They are a large corporation but, it's easy to check your statements. Shop and charge with a KOHL's card? You guessed it... Chase. We also have ensure family, friends, and acquaintences are aware of the fine print when applying for a mortgage (1st or 2nd) to ensure CHASE is exempted thus preventing any transfer in the future of their mortgage to such an unethical company.
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