Is the worse experience. I will never refinance with Chase anymore. Chase did not pay the money the pay off balance and Chase officer lie to me saying that everything is going to be O.K. I don't want to speak with nobody else from Chase, I don't trust Chase anymore, they supposed to pay amount for the Canceled Extended Warranty and the Gap and then Sovereign Bank supposed to received the money, but still after more than three months Chase did not do nothing, absolutely nothing, just receiving my monthly payment.
I honestly want to change to another Bank but I just refinance on February, So I can't do it. But I am not happy with the service, with the work. Chase did not work on time because they don't care. It is a very, very bad experience for me. I don't want to hear about Chase no more in my life. Is terrible, terrible bad what they did with me.
Ana M. Valdes.
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